We can ship to virtually any address in the world. Our warehouses are located in US and UK. Depending on the availability of stock, we will ship the item from our warehouse closer to the shipping destination. You will not incur any import charges or VAT. For the items shipped from overseas warehouse, please allow 5-15 days for delivery. Once the item is shipped, you will receive tracking number by email. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for some items we sell are weight-based. The final shipping cost will be displayed at checkout.
For any shipping queries please email firstname.lastname@example.org
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within 2 days of the item reaching our returns centre.
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.